Sarah Kenny received the Bronze Award in the Rated By Tenants in the South West} at the prestigious ESTAS 2015.
The award was announced by Phil Spencer, the TV property expert at the ceremony at the Hilton Park Lane London attended by 800 of the UK’s top estate and letting agents in the UK property industry.
The ESTAS determine the best estate and letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, over 25,000 questionnaires were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said
“The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. The ESTAS help agencies to focus on customer service levels and that’s why firms keep coming back year after year”.
However, we want to offer all of our tenants the best customer service, so if you have any suggestions as to how we can improve please contact Jemma on jemma@sarahkenny.co.uk she will be very happy to discuss your views with you.